Shipping & Delivery Policy

Last updated: 27 – July – 2025

Thank you for shopping with Single Choice Scents. Below is everything you need to know about how we handle shipping and delivery.

1. Processing Time

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed the next working day.

If we are experiencing a high volume of orders, processing may be delayed slightly. You will be notified by email or phone in such cases.

2. Shipping Methods & Carriers

We deliver using trusted courier and postal services to ensure your package arrives safely and on time.

Depending on your location, available shipping options may include:

• Standard Shipping
• Local Delivery (if offered in your area)

You can select your preferred method at checkout.

3. Estimated Delivery Times

Location	Estimated Delivery Time
Local (within Lesotho)	1–7 business days
South Africa (ZAR region)	3–7 business days
International (if applicable)	7–15 business days

Please note: These are estimated times. Delays may occur due to customs, weather, or courier backlogs.

4. Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and order weight. We may offer free shipping on orders above a certain value (details shown at checkout).

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number and link (if available) so you can monitor your package’s journey.

6. International Shipping

If you are located outside of Lesotho and would like to place an order, please contact us first to confirm availability and shipping rates.

Customs & Duties: International buyers are responsible for any customs or import taxes that may apply.

7. Delivery Issues

If your order is delayed, missing, or arrives damaged, please contact us at support@singlechoicescents.co.ls within 48 hours of delivery. We will work quickly to resolve the issue.

8. Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

9. Contact Us

If you have any shipping-related questions, feel free to reach out:

Single Choice Scents
Email: support@singlechoicescents.co.ls
Phone: +266 6341 9662